We are here to help you in order to be satisfied, so we will do everything to make your shopping experience at Chic Arena is the best.

Please look over your order as soon as you get it in your hands. If you think that you've received the item(s) in a damaged condition, Or the item(s) does not match the requested one, Please contact customer service by email immediately with attach pics of item(s), so we can get that sorted out for you.

We will exchange damaged or incorrect item(s) with new item(s) including shipping cost for free, and in case your item(s) out of stock and you don't want to exchange it for substitute item, then We’ll refund the full cost of the item(s) minus shipping costs. Item(s) can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.

Chic Arena customer services team would be happy to inform you in how you return the item(s) to the closest location of you, kindly return the item(s) in with original condition within 14 days of your purchase with receipt or proof of purchase.

Please note that all offers/sale item(s) are final and cannot be exchanged or refunded.

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